Liaison Officer

Do you have experience of both internal and external stakeholder engagement?

We are currently recruiting for a Liaison Officer to join our team. As part of your role you will support PHSO’s Liaison Managers, acting as ambassadors for PHSO when carrying out relevant liaison activities.

The successful candidate will display excellent communication skills (including verbal and written) and interpersonal skills. As part of your role you will provide advice, guidance and support to organisations, in a variety of ways, on all aspects of the Ombudsman’s role and processes. You will deal with enquiries and challenges effectively to secure good outcomes.

You will be expected to write and prepare briefings for liaison meetings, including working with colleagues throughout the office to analyse casework and identify themes and issues to share with organisations, to help deliver service improvement.