Register your interest- Intake Caseworker

We regularly recruit to the position of Intake caseworker, therefore we would like to take the opportunity to invite you to register your interest for the role by providing a CV and supporting statement.

All submissions will be regularly monitored and should we have an available position you may be contacted and asked to arrange an initial telephone interview to assess your suitability for the role.

PHSO work with third party recruiters, please note Reed may contact you to progress your application.

About the role

A large part of our job as an independent decision-maker on complaints involves giving people information and advice about making a complaint. As an Intake Caseworker, you will be the first point of contact for all initial communication with us; this may be by phone, text message, voicemail, email or letter. You will then advise the complainant how to progress their complaint, whether that is with us or another suitable organisation.

Using the information you receive you will determine if complaints are appropriate and ready for us, making relevant enquiries where needed. Where possible, you will flag any issues in support of our onward casework processes.

You will manage a variable caseload and conclude cases in a timely and proportionate way in line with the agreed quality and output standards and our relevant policies. You will make robust decisions on the information you have and provide responses either by phone, email or letter.